Consultation on Parent Carer Support Pathway

Closed 9 Feb 2020

Opened 6 Jan 2020

Results Updated 21 May 2020

A report on this proposal was considered by Warwickshire County Council Cabinet on 14th May 2020. This included feedback on the consultation. Cabinet authorised the Strategic Director for People to implement the new Parent Carer Assessment Pathway as set out in the report.

For more information and to read the meeting papers please click on this link to the Warwickshire County Council Democracy web page for this Cabinet meeting. 


Warwickshire County Council has a duty to ensure the needs of Parent Carers with a disabled child, are assessed and supported.

If you are a parent carer of a child (0-18) with a disability and have parental responsibility, you have the right to request a parent carer needs assessment and Warwickshire County Council has a statutory obligation to complete this assessment. The assessment considers your needs as a parent carer, your wellbeing and things that could make looking after your child easier.  

The current Parent Carer Assessment pathway has been in operation for a number of years and has evolved, not from a formal process / procedure, but on a reactive basis depending upon the request. 

As part of a review we have considered feedback from a survey of parent carers, reviewed the current process in detail with representatives from Children and Families social care practitioners and SENDIAS, and engaged with the parent carer forum. We have also considered the processes to support adult carers as this will help to align (where possible) the Parent Carer Support Pathway with the Adult Carers pathway. This will ensure that when young people transition into adult services the Parent Carers receive a seamless service. 

Currently, outcomes from assessments are restricted to a financial award only, omitting any tailored support that may be beneficial to parent carers needs. In addition, the nature of the assessment itself has led to families being assessed through a formal social care assessment which people tell us is not always appropriate.  

Information available for parents to research a Parent Carer Assessment on Warwickshire County Council’s offer has been limited and difficult to find.  We are proposing that there will be information on the Warwickshire website to navigate parents through the application process. There will also be the opportunity to make an online application or request a practitioner to make contact. In addition, Customer Services at Warwickshire County Council will receive calls and pass you onto the appropriate practitioner to assist with an enquiry or to conduct a Wellbeing Conversation. 

Why We Are Consulting

Feedback on the current process has been gathered from practitioners, parents and partners which has clearly indicated the issues that need to be addressed. It is this feedback that has helped to shape the proposal which we are sharing as the foundation for this consultation.   

What are we proposing?

  • The proposal is to move away from an Assessment process to one that is based on a Wellbeing Conversation that meets need with targeted and focused support. 

  • We are proposing that the name changes from Parent Carer Assessment to Parent Carer Support Pathway which is conducted using a Carers Wellbeing Conversation (see supporting documents). 

  • Currently, requests are made through MASH (Multi Agency Safeguarding Hub) and this can begin a pathway of up to fourteen steps.  Our new proposal has a maximum of 5 steps and there is direct access to the team that will be conducting the Wellbeing Conversation.  

  • In some cases, Social Care assessments (Section 17) may still be identified as appropriate, but a more holistic approach is being considered to ensure that all the family’s needs are met. This will allow the focus to move away from the sense of having to meet a threshold and move towards a guided ‘Wellbeing Conversation’ 

  • The application form that the assessment was based on was very long and did not provide a robust framework of assessment. Most applications also resulted in a full social care assessment that hadn’t been requested. The new questionnaire provides a guided Wellbeing Conversation that takes a holistic view of carers and enables the practitioner to identify areas where support can be provided. 

  • The outcomes have always resulted in a financial award only and how this could be spent is unclear. The proposal for outcomes will follow a tiered approach. There are separate levels of support proposed, that can be combined if required, to ensure all parent carer needs are met. Firstly, signposting to a suitable organisation, support group or specialist service will be explored. Secondly, a one-off payment will be considered for a specific service, activity or piece of equipment in order to assist a carer and resolve an area of difficulty.  Thirdly, if the Wellbeing Conversation identifies a full social care assessment is required to support the family, this can then be conducted (this would not be exclusive to but in addition to other tiered support). 

We are asking for feedback on: 

  • a proposed new Pathway 
  • renaming from Parent Carer Assessment to Parent Carer Support Pathway  
  • the material used to explore a carer’s needs (Wellbeing Check Questions) 
  • the outcomes offered in order to provide support to parent carers of children with disabilities.  

Please read the Frequently Asked Questions at the bottom of this page for answers to common questions. These will be regularly updated.

Anyone who is interested can respond to this consultation including but not limited to the general public, current recipients of the Parent Carer Assessment, any parent that that may be affected by this change now or in the future, professionals / organisations working with parent carers, business and community representatives and other local authorities. 

Feedback will be fully considered in finalising a revised Parent Carers Support Pathway. 

We aim to implement changes to the Parent Carer Assessment, renaming it Parent Carer Support Pathway, from June 2020. The consultation is taking place now to allow enough time to consider feedback before making any changes. 

Supporting Information

The following information has been supplied below to enable you to consider your response: 

  • Frequently asked questions 

  • Equality Impact Assessment 

  • Carers Wellbeing Conversation (draft questions) 

  • Parent Carers Assessment Questionnaire feedback 

How to take part 

We welcome your comments on any of the proposed changes to the Parent Carer Assessment. You can feedback in the following ways:  

  • Complete the survey below.

  • Request a paper copy of the survey by telephone (01926 415106) or email and return it to the postal address below. You can also request an alternative format or language this way. 

  • Feed back to us directly: By email to  or in writing to Children with Disabilities Team (Consultation), Warwickshire County Council, Saltisford Building 1, Ansell Way, Warwick, Warwickshire, CV34 4UL  

  • Attend a drop in session. The sessions will include a short presentation, followed by a brief Q&A session. Please see details below. Details can also be requested by phone / email.

What Happens Next

This consultation has now closed. Thank you to everyone who took the time to share your views.

We will collate and analyse the responses and these will be used to assess the suitability of the proposed changes to the Parent Carer Support Pathway. Our recommendations will be considered by Warwickshire County Council Cabinet. 

Information will be posted on this webpage.

If agreed we aim to implement any changes to the Parent Carer Support Pathway from June 2020. 


  • Parent Carer Support Pathway - Drop-in Session

    From 20 Jan 2020 at 13:30 to 20 Jan 2020 at 15:30

    Warwick Racecourse - 1707 Suite.
    The session will include a short presentation, followed by a brief Q&A session.
    A Map is available at the bottom of this webpage.

  • Parent Carer Support Pathway - Drop-in Session

    From 23 Jan 2020 at 18:30 to 23 Jan 2020 at 20:00

    Warwick Racecourse - 1707 Suite
    The session will include a short presentation, followed by a brief Q&A session.
    A Map is available at the bottom of this webpage.

  • Parent Carer Support Pathway - Nuneaton Drop-in Session

    From 30 Jan 2020 at 10:00 to 30 Jan 2020 at 12:00

    The Chess centre, Nuneaton
    460 Cedar Rd, Nuneaton CV10 9DN

    The session will include a short presentation, followed by a brief Q&A session.

  • Parent Carer Support Pathway - Nuneaton Drop-in Session

    From 3 Feb 2020 at 18:00 to 3 Feb 2020 at 19:30

    The Chess centre, Nuneaton.
    460 Cedar Rd, Nuneaton CV10 9DN

    The session will include a short presentation, followed by a brief Q&A session.


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