Complex needs community support services - please share your views.

Overview

This survey is for customers and parent/carers who use Community Support Services for adults with learning disabilities and/or autism with high support needs.

Warwickshire County Council (WCC) and the Integrated Care Board (ICB) currently contract four Day Centres across Warwickshire that provide day services for people with a learning disability and/or autism, aged 18 years and over, who have been assessed as having high support needs under the Care Act 2014 or NHS Continuing Healthcare and meet the criteria.

The aim of the Community Support Services for adults with learning disabilities and/or autism with high support needs is to provide building-based day care and support to customers with complex and multiple disabilities.

 The current Community Support Services for adults with learning disabilities and/or autism with high support needs will come to an end in July 2025 with new contracts for services starting on 1^st August 2025. WCC and ICB are gathering information from individuals who are currently, or may in the future, use this provision and their families and carers that care for them.  This survey is one of the multiple ways we are engaging with multiple stakeholders to inform the redesign of the commissioning approach for this service.

We would like to understand what has worked well, what could be improved, and for parents/carers to share ideas on how this provision could look in the future.

Why your views matter

We value your opinion and would appreciate if you could spare some time to complete this survey. Please do not include any personal information, provide examples that can identify you or your family member, or leave contact details in the survey. In addition to this survey various engagement opportunities will also be facilitated for adults currently accessing Community Support Services.

How to share your views

You can put forward your views either individually or as part of a group in the following ways:

• Complete our online survey by clicking on the link below.
• You can request a paper copy or an easy read version of the survey or the survey in an alternative format or language by email (disabilitiescommissioning@warwickshire.gov.uk) or by telephone (01926745134).
• You can also respond directly in writing to: Warwickshire County Council, Community Support Services Engagement, LD and Mental Health Disabilities Team, Shire Hall, Market Place, Warwick, CV34 4RL or by email: disabilitiescommissioning@warwickshire.gov.uk
• Book a telephone call slot to share your views, comments and suggestions via a telephone call, by requesting booking information by email disabilitiescommissioning@warwickshire.gov.uk.

What happens next

This survey has now closed. Thank you to everyone who took the time to share your views. All feedback is being analysed and will inform our thinking about future provision. Please check back on this webpage for further updates.