Ask Warwickshire

Welcome to  Ask Warwickshire, the consultation and engagement hub for Warwickshire County Council

This site will help you find and take part in consultations and engagement activities that interest you.

Click on the links below to find out more about consultations and engagement activities that are currently open or have recently closed.

You can also search current and past activities by keyword, postcode and interest.

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

Warwickshire County Council is reviewing the current community based Older People Day Opportunities Services that it commissions. The services are provided to people aged 65 years and over within their local community. This can often be in a building based setting such as a day centre.  There are  seven services; Waverley Day Centr; InTouch Home Care;  New Directions Rugby Ltd; Khair in the Community; (Nuneaton Muslim Society)  Satkaar Asian Elders Day Care Services;  Shri Hindu Gujarati Samaj (Anmol) and Sikh Mission Day Centre .

The services support older people and their relatives/carers to access a day service and give them the opportunity to mix with similar aged people.  The services offer activities to help support individuals health and wellbeing and they can also provide an opportunity for carers, family members or friends to have a break from their caring role.

The Council is undertaking this review to find out if the services are meeting the needs of those that are using them and their relatives/carers. This includes finding out whether older people in Warwickshire feel part of their local community and are not isolated.  Loneliness and social isolation is a significant and growing issue for older people in particular. Therefore it is important that this issue is understood and that services are offered to prevent loneliness.

This review will help to identify ways in which to improve the day service offer for older people.  This will include how any future community based Older People Day Opportunities service may assist with

  •  Enabling a person over the age of 65 to live independently within their community;
  • Offer targeted advice on many aspects of health and wellbeing;
  • Offer advice and support on practical daily living;
  • Reducing loneliness and social isolation.

You Said

167 responses were received for the surveys

The engagement findings reflected the following key themes to explore moving forward;

  •  the need to create stronger partnerships with stakeholders;
  • work more closely with carers to ensure provision supports carers respite;
  • develop more personalised services offering a wide range of activities to meet the varied needs of older people;
  • explore the opportunity to unify day opportunities, including specialist care to deal with the ever rising care and support needs of older people.

We Did

  • Greater engagement with current Day Opportunities Service providers has taken place in particular to offer support with their learning and training opportunities to assist to enhance the service that they offer.
  • A partnership with The Carers Trust (TCT) is forming to promote the day opportunities service offer for any carers that are linked in with TCT and also to support existing carers who access day opportunities
  • The engagement has evidenced that the current day opportunities service model needs reviewing to meet current needs locally; working internally to explore common themes from the older people engagement and dementia engagement to understand what steps we could explore to potentially unify day opportunities moving forward.

We Asked

The School Health & Wellbeing Service has been delivered by Compass since the award of the current contract in November 2015. The service has undergone significant transformation following a consultation and needs assessment exercise undertaken during 2014.

We wanted to consult on the current model of service delivery to inform the re-commissioning process that will commence in 2019 in order to have a new contract in place when the current contract comes to an end on the 31st October 2019. We sought views from the public, professionals and partners on the services provided through the School Health & Wellbeing Service to ensure they are fit for purpose, good quality and meeting the needs of children and families in Warwickshire.

The consultation for the Warwickshire School Health & Wellbeing Service took place between 3rd September and 12th October 2018. An online questionnaire survey and structured interviews were conducted with a range of key stakeholders, including an online parent forum via the Facebook group (Hearing the Voices of Families in Warwickshire).

You Said

The online questionnaire survey received 201 responses. The structured interviews and online forum gained the views from 21 parents/carers, teaching professionals and partners.

Online questionnaire feedback:

  • The majority of respondents (72%) were parents/carers and 14% were teachers/head teachers
  • 63% of parents/carers were unaware of the Health Needs Assessment process and 72% were unaware of the Chathealth service
  • 41% of parents/carers felt they didn’t have a need for 1:1 support at the moment, 47% were unaware they could get 1:1 support
  • When the service offers have been accessed, the majority of respondents find the service useful or very useful
  • The majority of respondents (73%) felt the priorities for the service are just right, 16% felt there were not enough, 6% felt there were too many and 5% did not respond to this question
  • A total of 52 respondents (26%) chose to leave comments or suggestions regarding the service and its priorities.

The key themes included:

  • Lack of awareness of what the service offers and the need to improve communications
  • The service needs to be more visible in schools
  • Children and families like the service and the staff when they are accessing support
  • All of the priorities are very important, in particular mental health
  • Where the SHWBS is either unable to provide support as it is not appropriate, or they need to refer on for further support, parents/carers and teachers feel there are gaps within other services available to offer the required support
  • There aren’t enough staff to do the job.

Structured interviews and online forum feedback:

  • A clear message from both parents/carers and teachers/head teachers was that they don’t know enough about what the service can do for them and they recommended undertaking more pro-active communication
  • Some schools feel the service is not as visible within the school as they would like. The service should explore how to better promote when there is a planned school visit and include a discussion on this when developing the annual health & wellbeing plan
  • Respondents felt the service should have more investment in order that schools can have more access to the service on site
  • Where the service is being used, the feedback is mainly positive, with particular mention of the referral process and the training offer.

We Did

  • The consultation has been integrated into the School Age Needs Assessment 2018
  • The findings will be incorporated into the Service Specification for the new service to be implemented by 1st November 2019

We Asked

In July this year Warwickshire County Council consulted on the proposal to stop funding the dedicated Pride in Camp Hill (PinCH) team, based in the CHESS Centre in Camp Hill, in order to deliver their savings plan. Views were sought from the local community including Camp Hill residents, Nuneaton and Bedworth Borough Council, Homes England, Barratt Homes, Lovells, and local stakeholders including local schools, the local Church and Warwickshire Community and Voluntary Action.

You Said

There were 47 responses to the online and paper surveys and 10 individuals attended the drop in sessions.  Key themes which emerged from respondents included: recognition of the contribution the team has made to building social cohesion; the benefits of having a local team to be the eyes and ears of the community; concerns at the loss of specific services including the Code Club and Camp Hill News and the need for continuing support for the final rehousing phase.  A full report on feedback is available on the main consultation page.

We Did

On November 8th 2018 Warwickshire County Council Cabinet considered a report on the outcome of the consultation. This recognised the contribution the team has made and reported the following: that some services e.g. the Code Club are not run by PinCH and will continue to be provided by others; that some services may stop e.g. Camp Hill News but that alternative ways of providing the publication are being looked at;  that by adjusting delivery of the  savings Warwickshire County Council could make a partial saving now, whilst continuing to fund PinCH at a reduced level and only to June 2020, in order to support Nuneaton and Bedworth Borough Council to fulfil the rehousing and redevelopment contracts in the final phase and manage stewardship. The full report and minutes of the meeting are available on the main consultation page.

Cabinet resolved to agree this approach and formally ‘supports the revised plan for the implementation of the OOP savings (17-18) regarding Pride in Camp Hill.  

The decision will result in changes for the local office and staff and these will be communicated to the local community over the next two months.