Dementia Information and Advice Service - Engagement Survey
Feedback updated 4 Sep 2025
We asked
We asked for views and insights to inform the recommissioning of the Warwickshire Dementia Information and Advice Service.
We sought views from people affected by dementia including carers, those who have used the service, professionals who work alongside the service, and the general public who wished to share views on the future of the service but had not been affected by dementia or used the current service
You said
110 responses were received to the survey. The overall themes identified were:
- That there is a continuing need for the service.
- That a place-based approach should be adopted to ensure the service operates successfully countywide.
- Face-to-face contact is important for service delivery.
The service provides essential support for those who require it.
We did
Feedback obtained through the Ask Warwickshire survey was used to inform the new service specification.
Cabinet approved the Approval to Tender for the new service on 4th September 2025. The approval is for a new contract to commence on 1st April 2025 which will ensure residents of Warwickshire affected by dementia can continue to access support to help them navigate their dementia journey.
Click here to view the documents and webcast of the Cabinet meeting on 4th September.
Results updated 1 May 2025
Commissioners are undertaking analysis on the 110 responses received to the Ask Warwickshire survey regarding the Dementia Information and Advice service offer. Feedback was obtained from a wide variety of individuals including professionals working in the field of dementia and people from Global Ethnic Majority (GEM) communities. Responses outlined areas that are working well within the current service offer and areas of improvement for the future service. Following analysis, a report outlining the engagement activity and its key findings will be used to shape the future service design. A further update on feedback will be made available on this webpage.
Overview
Help us improve the dementia information and advice offer in Warwickshire
Warwickshire County Council currently buys an information and advice service from an external provider who offers this service to anyone affected by dementia, including carers, who are living in Warwickshire and are registered with a Warwickshire GP.
The Council is conducting a survey to understand what people need from local dementia information and advice services, both now and in the future. The feedback from this survey will help the Council improve these services to better meet people's needs.
Your responses will be kept confidential by the Council. The summary of the survey results will be used to design better dementia information and advice services in Warwickshire.
Please click on the link below to complete the online survey.
If you prefer a paper copy or need a specific format or language, you can request this by via email (absa@warwickshire.gov.uk) or telephone (01926 745146).
What happens next
Thank you to everyone who shared their views with us. Information shared through this survey will be used by Warwickshire County Council officers to help shape the future service for dementia information and advice.
Areas
- All Areas
Audiences
- Anyone from any background
- Community Groups
- Faith groups
- Partners
- Professionals and professional bodies
- Providers
- Service users (current or previous)
- Specialist staff
- Suppliers
- Voluntary and third sector organisations
Interests
- Adults and older people
- Communities
- Engagement and surveys
- Health and wellbeing
- Mental health
- Social care
- Voluntary and third sector
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