Domestic Abuse and the Warwickshire Domestic Abuse Accommodation and Support Service - Residents Survey

Closed 2 May 2024

Opened 4 Apr 2024


Firstly, thank you for taking the time to read this. Warwickshire County Council is in the process of refreshing its Safe Accommodation Needs Assessment and Strategy for 2024-27. We are reaching out to as many Warwickshire residents as we can so that we can better understand victim-survivors' experiences of domestic abuse and of accessing support across the county.

The Warwickshire Domestic Violence and Abuse Service (WDVA) is provided by Refuge. The service includes: a helpline for victim-survivors and friends or family seeking information and advice; refuge accommodation and re-settlement support; 1:1 support for victims-survivors; community drop-in sessions and group programmes; and the Sanctuary Scheme (home security). This service is open to anyone over the age of 16.

What is Domestic Abuse?

The definition of domestic abuse is:

Any incident or pattern of incidents of controlling, coercive, or threatening behaviour, violence, or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality. This can encompass but is not limited to the following types of abuse: psychological, physical, sexual, financial, and emotional.

Controlling behaviour
Controlling behaviour is a range of acts designed to make a person subordinate and/or dependent by isolating them from sources of support, exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance, and escape, and regulating their everyday behaviour.

Coercive behaviour
Coercive behaviour is an act or a pattern of acts of assault, threats, humiliation and intimidation, or other abuse that is used to harm, punish, or frighten their victim.

If you are experiencing domestic abuse, you are not alone. Please contact our Domestic Violence and Abuse Service on 0800 408 1552. If you feel you are in immediate danger, please call 999.

For more information about the service please click on this link or call the Warwickshire helpline on 0800 4081552. (Link opens in a new window).

Why your views matter

The purpose of our review is to establish whether people experiencing domestic abuse in Warwickshire are aware of the service (WDVA) and know how to access it, to understand whether the service is meeting need effectively, and to gain an insight into the experiences that people have had with the service provided.

This survey will help us to improve the service that we provide, as well as understand how we can increase awareness of the service.

We are keen to hear the views of people who have previously experienced or are currently experiencing domestic abuse.

You can put forward your views in the following ways: 

  • Complete our online survey by clicking on the link below.
  • You can request a paper copy or the survey in an alternative format or language by email ( or telephone (01926 410410).
  • You can also respond directly in writing to:
    Amy Hilton, Domestic Abuse Commissioner, Warwickshire County Council, 
    Customer Service Centre, Shire Hall, Market Place, Warwick, CV34 4RL

What happens next

Thank you to everyone who completed the Domestic Abuse and the Warwickshire Domestic Abuse Accommodation and Support survey. We are grateful for all those who took the time to complete the survey and provide their thoughts and feedback and we are currently reading through all the responses.

The feedback provided will be vital to helping us shape our new Safe Accommodation Strategy which is due to be approved in Autumn. Further updates will be provided on this webpage in the upcoming months.


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