Household Waste Recycling Centre Survey

Overview

Warwickshire County Council is responsible for the operation of nine household waste recycling centres in Warwickshire https://www.warwickshire.gov.uk/hwrc. The centres provide householders with a place to donate and buy reusable items, recycle a wide range of materials and dispose of waste.

We are seeking views on the booking system used to book your appointment to visit a household waste recycling centre and your experience when using the centre. We would also like to hear from residents who have not used a household waste recycling centre recently.

The results of the survey will help us to identify areas where the household waste recycling centre service can be improved.

Why your views matter

We have carried out an in-person survey at all household waste recycling centres in November, but would like to capture customer satisfaction information from a wider pool of customers and from people who have not used a recycling centre recently. As well as asking about customer experience, we want to ask about the appointment booking system that has been in place since May 2020. We hope to hear from people who have decided not to use the booking system as well as those who have.

Your views will help us to improve physical elements of the sites where needed – e.g. signage or cleanliness, and identify potential areas for staff training. We will also consider your views on the current booking system and any suggested improvements.

What happens next

Thank you to everyone who took the time to complete this survey. Your feedback has helped us understand your thoughts and experiences and will assist us in our planning.