Review of Community Based Older People Day Opportunities Services

Closed 5 Nov 2018

Opened 15 Oct 2018

Feedback Updated 4 Mar 2019

We Asked

Warwickshire County Council is reviewing the current community based Older People Day Opportunities Services that it commissions. The services are provided to people aged 65 years and over within their local community. This can often be in a building based setting such as a day centre.  There are  seven services; Waverley Day Centr; InTouch Home Care;  New Directions Rugby Ltd; Khair in the Community; (Nuneaton Muslim Society)  Satkaar Asian Elders Day Care Services;  Shri Hindu Gujarati Samaj (Anmol) and Sikh Mission Day Centre .

The services support older people and their relatives/carers to access a day service and give them the opportunity to mix with similar aged people.  The services offer activities to help support individuals health and wellbeing and they can also provide an opportunity for carers, family members or friends to have a break from their caring role.

The Council is undertaking this review to find out if the services are meeting the needs of those that are using them and their relatives/carers. This includes finding out whether older people in Warwickshire feel part of their local community and are not isolated.  Loneliness and social isolation is a significant and growing issue for older people in particular. Therefore it is important that this issue is understood and that services are offered to prevent loneliness.

This review will help to identify ways in which to improve the day service offer for older people.  This will include how any future community based Older People Day Opportunities service may assist with

  •  Enabling a person over the age of 65 to live independently within their community;
  • Offer targeted advice on many aspects of health and wellbeing;
  • Offer advice and support on practical daily living;
  • Reducing loneliness and social isolation.

You Said

167 responses were received for the surveys

The engagement findings reflected the following key themes to explore moving forward;

  •  the need to create stronger partnerships with stakeholders;
  • work more closely with carers to ensure provision supports carers respite;
  • develop more personalised services offering a wide range of activities to meet the varied needs of older people;
  • explore the opportunity to unify day opportunities, including specialist care to deal with the ever rising care and support needs of older people.

We Did

  • Greater engagement with current Day Opportunities Service providers has taken place in particular to offer support with their learning and training opportunities to assist to enhance the service that they offer.
  • A partnership with The Carers Trust (TCT) is forming to promote the day opportunities service offer for any carers that are linked in with TCT and also to support existing carers who access day opportunities
  • The engagement has evidenced that the current day opportunities service model needs reviewing to meet current needs locally; working internally to explore common themes from the older people engagement and dementia engagement to understand what steps we could explore to potentially unify day opportunities moving forward.

Results Updated 4 Mar 2019

167 people responded to the online questionnaire with other people engaged through face to face opportunities. An engagement report was produced to understand and summarise the feedback received from the surveys and face to face engagement that took place between September and November 2018 on the provision of commissioned older people’s day opportunity services.

This document was shared with commissioning colleagues to  support the potential redesign and review current  day opportunity services for people living with dementia and people that have a Learning Disability.

Overview

Warwickshire County Council is reviewing the community based Older People Day Opportunities Services that it provides. These are provided to people aged 65 years and over within their local community, this can often be in a building based setting such as a day centre.  We currently have seven services:

  • Waverley Day Centre
  • inTouch Home Care
  • New Directions Rugby Ltd.
  • Khair in the Community (Nuneaton Muslim Society),
  • Satkaar Asian Elders Day Care Services
  • Shri Hindu Gujarati Samaj (Anmol)
  • Sikh Mission Day Centre 

The services support older people and their relatives/carers to access a day service and give them the opportunity to mix with similar aged people.  The services offer activities to help support individuals' health and wellbeing and can also provide an opportunity for carers, family members or friends to have a break from the caring role.

The council is undertaking this review to find out if services are meeting the needs of those that are using them and their relatives/carers.  This includes finding out whether older people in Warwickshire feel part of their local community and are not isolated.  Loneliness and social isolation is a significant and growing issue for older people in particular, we want to gather your thoughts on the topic and how we can tackle this issue.

We are seeking the views of people that are currently using the council's community based Older People Day Opportunities services and their families, carers, as well as the wider public who wish to contribute their thoughts on how the community based Older People Day Opportunities service offer could be refined and improved.

How to Take part

  • Complete this online survey.
  • Pick up a paper copy of the survey from your local Warwickshire library
  • Request a paper copy by EMail or phone.

What Happens Next

This survey has now closed. Many thanks to everyone who took the time to share their views. 

Areas

  • All Areas

Audiences

  • Anyone from any background
  • Service users (current or previous)
  • Black and minority ethnic people
  • Lesbian, gay, bisexual people, Transgender people (LGBT)
  • Carers
  • Adults
  • Older people
  • People with disabilities
  • People with long term conditions
  • All Warwickshire residents
  • Volunteers
  • Community Groups
  • Voluntary and third sector organisations
  • Partners
  • Providers
  • Faith groups
  • Employees
  • Specialist staff
  • Commissioners
  • Professionals and professional bodies
  • Housing associations

Interests

  • Social care
  • Health and wellbeing
  • Disabilities
  • Mental health
  • Policies, plans and strategies
  • Libraries and leisure
  • Community safety and crime
  • Voluntary and third sector
  • Communities
  • Adults and older people
  • Equality, welfare and rights
  • Local plans and guidelines
  • Early help
  • Older people's commissioning