Healthwatch Warwickshire Consultation

Warwickshire County Council (Public Health) commission local Healthwatch in Warwickshire. The current service contract is due for renewal.

A 10 week consultation started on 17th July 2017 and ended on 22nd September 2017. This asked local people including key partners in health and social care, service users and their families and carers about their views and experiences of the local Healthwatch service.

The findings will be used to shape the new service which will be implemented in 2018. 

• Making a contribution to improving local health and social care services was a key reason for people to share their views and experiences about health and social care services. 

• Online methods of communication were the preferred option for both providing feedback and gaining information about health and social care services. However, face to face communication was still popular, particularly for finding out about health and social care services and for those without access to the internet.

• The most popular way in which respondents wanted to hear news about Healthwatch Warwickshire’s activities was via electronic newsletter or the Healthwatch Warwickshire website.

• Social media was not a popular way to get or feedback information about health and social care.

• Respondents would prefer to be involved with Healthwatch Warwickshire by providing online feedback.

• GP surgeries and Warwickshire County Council were the most likely organisations for people to seek help and advice from about health and social care services.

Feedback from the consultation was considered at Cabinet on 9th November 2017. The report on consultation feedback and proposed service model is available here.