Healthwatch Warwickshire Consultation

Closed 22 Sep 2017

Opened 17 Jul 2017

Feedback Updated 11 Jan 2018

We Asked

Warwickshire County Council (Public Health) commission local Healthwatch in Warwickshire. The current service contract is due for renewal.

A 10 week consultation started on 17th July 2017 and ended on 22nd September 2017. This asked local people including key partners in health and social care, service users and their families and carers about their views and experiences of the local Healthwatch service.

The findings will be used to shape the new service which will be implemented in 2018. 

You Said

  • Making a contribution to improving local health and social care services was a key reason for people to share their views and experiences about health and social care services. 
  • Online methods of communication were the preferred option for both providing feedback and gaining information about health and social care services. However, face to face communication was still popular, particularly for finding out about health and social care services and for those without access to the internet.
  • The most popular way in which respondents wanted to hear news about Healthwatch Warwickshire’s activities was via electronic newsletter or the Healthwatch Warwickshire website.
  • Social media was not a popular way to get or feedback information about health and social care.
  • Respondents would prefer to be involved with Healthwatch Warwickshire by providing online feedback.
  • GP surgeries and Warwickshire County Council were the most likely organisations for people to seek help and advice from about health and social care services.

We Did

Feedback from the consultation was considered at Cabinet on 9th November 2017. The report on consultation feedback and proposed service model is available here.

This information will be used to influence and shape the service specification  for the new local Healthwatch service and ensure local peoples views are integral to the service design. 
 

Results Updated 11 Jan 2018

Local Healthwatch Service Consultation Findings.

A 10 week consultation started on 17th July 2017 and ended on 22nd September 2017.

The aim of this consultation was to effectively engage with local people including key partners in health and social care, service users and their families and carers to find out their views and experiences of the local Healthwatch service and ensure there were opportunities for them to influence and shape the new service.The consultation process was framed around a set of seven local Healthwatch functions which are derived from the requirements prescribed in available legislation and guidance. A range of consultation methods were used to reach the target audience, including an online and paper survey, face to face engagement and a provider engagement event.

Warwickshire County Council would like to thank all those who took the time to give us their views as part of this consultation. 
 
Feedback from the consultation was considered at Cabinet on 9th November 2017. The report on consultation feedback and proposed service model is available here.

Overview

Warwickshire County Council (WCC) Public Health, currently commission local Healthwatch in Warwickshire. This service is currently provided by Healthwatch Warwickshire. The current service contract is due for renewal and therefore WCC are carrying out a consultation about this service with local people including key partners in health and social care, service users and their families and carers.

Why We Are Consulting

This survey provides you with an opportunity to share your views and experiences of the local Healthwatch service and comment on possible future provision. The findings will be used to shape the new service which will be implemented in 2018.  We really value your input to ensure the service meets your needs.

What Happens Next

This consultation has now closed.

Thank you to everyone who took the time to give us their views.

Areas

Audiences

  • Anyone from any background

Interests

  • Health and wellbeing
  • Mental health
  • Public health