Restorative Learning Audits - Front Door

Please explain the rationale for the judgement

Person summary screen is correct and update to include:

• Basic information and biographics (ethnicity, disability, addresses etc)
• Personal, professional, organisational & allocation
• Networks
• Genogram
• Service User Groups

Recording shows evidence of:

• Jargon free language & usability
• The use of professional assessment of recording
• ESCR and Mosaic usage
• MAC is uploaded to ESCR

Please explain the rationale for the judgement 

Childs Journey/ Carers Journey is:

• Child’s Story/ Carers Journey has been started within the Front Door for all referrals progressing to a C&F assessment
• Up to date
• Contains significant events, themes and is impact based
• Recorded on the “Child’s Story/Carer’s Journey” form within Mosaic with evidence of “analytical overview”

Please explain the rationale for the judgement

• There is clear evidence of management oversight at the time of assigning
• There is evidence that all contacts have been reviewed, RAG rated and authorised by a manager
• If progressed to MASH or Early Help, there is clear management oversight upon receipt and at the time the contact and referral is authorised.
• If the contact and referral has been authorised outside of timescales (1 working days for Triage and 3 working days for EH and MASH), there a clear management rationale as to the reasons for the delay
• The due date of the contact is clearly specified in the contact and referral
• There is evidence of high-quality analysis, support, challenge and steer when signing off referrals, assessments and plans/reviews by the manager. Any actions should have clear timescales attached.
• In line with child's status and teams agreed supervision policy and at key events, when assessments, plans/reviews and key documents are signed off
• Plans are reviewed and there is evidence of management steer and QA of their plan on file
• Timely and regular, reflective and analytical 
• History, present, future, barriers to change, the child’s voice, actions have clear outcome and timeframes and reviews at subsequent supervision to understand the impact of support