School Health and Wellbeing Service

Closed 12 Oct 2018

Opened 3 Sep 2018

Feedback Updated 18 Dec 2018

We Asked

The School Health & Wellbeing Service has been delivered by Compass since the award of the current contract in November 2015. The service has undergone significant transformation following a consultation and needs assessment exercise undertaken during 2014.

We wanted to consult on the current model of service delivery to inform the re-commissioning process that will commence in 2019 in order to have a new contract in place when the current contract comes to an end on the 31st October 2019. We sought views from the public, professionals and partners on the services provided through the School Health & Wellbeing Service to ensure they are fit for purpose, good quality and meeting the needs of children and families in Warwickshire.

The consultation for the Warwickshire School Health & Wellbeing Service took place between 3rd September and 12th October 2018. An online questionnaire survey and structured interviews were conducted with a range of key stakeholders, including an online parent forum via the Facebook group (Hearing the Voices of Families in Warwickshire).

You Said

The online questionnaire survey received 201 responses. The structured interviews and online forum gained the views from 21 parents/carers, teaching professionals and partners.

Online questionnaire feedback:

  • The majority of respondents (72%) were parents/carers and 14% were teachers/head teachers
  • 63% of parents/carers were unaware of the Health Needs Assessment process and 72% were unaware of the Chathealth service
  • 41% of parents/carers felt they didn’t have a need for 1:1 support at the moment, 47% were unaware they could get 1:1 support
  • When the service offers have been accessed, the majority of respondents find the service useful or very useful
  • The majority of respondents (73%) felt the priorities for the service are just right, 16% felt there were not enough, 6% felt there were too many and 5% did not respond to this question
  • A total of 52 respondents (26%) chose to leave comments or suggestions regarding the service and its priorities.

The key themes included:

  • Lack of awareness of what the service offers and the need to improve communications
  • The service needs to be more visible in schools
  • Children and families like the service and the staff when they are accessing support
  • All of the priorities are very important, in particular mental health
  • Where the SHWBS is either unable to provide support as it is not appropriate, or they need to refer on for further support, parents/carers and teachers feel there are gaps within other services available to offer the required support
  • There aren’t enough staff to do the job.

Structured interviews and online forum feedback:

  • A clear message from both parents/carers and teachers/head teachers was that they don’t know enough about what the service can do for them and they recommended undertaking more pro-active communication
  • Some schools feel the service is not as visible within the school as they would like. The service should explore how to better promote when there is a planned school visit and include a discussion on this when developing the annual health & wellbeing plan
  • Respondents felt the service should have more investment in order that schools can have more access to the service on site
  • Where the service is being used, the feedback is mainly positive, with particular mention of the referral process and the training offer.

We Did

  • The consultation has been integrated into the School Age Needs Assessment 2018
  • The findings will be incorporated into the Service Specification for the new service to be implemented by 1st November 2019

Results Updated 18 Dec 2018

Feedback was analysed and a report was submitted to Cabinet on Tuesday 11th December 2018.

Cabinet resolved the recommendations:

1) Noted the outcome of the consultation process and service review and approved the commissioning recommendations;

and

2) Approved and authorised the Strategic Director for People Directorate to commence an appropriate procurement process and award the contract for the Warwickshire School Health & Wellbeing Service, on terms and conditions satisfactory to the Joint Managing Director (Resources).

The report considered by Cabinet can be viewed using the link below. This includes a report on the consultation feedback.

Links:

Overview

Warwickshire County Council is consulting with the public, professionals and partners on the services provided through the School Health & Wellbeing Service to ensure they are fit for purpose, good quality and meeting the needs of children and families in Warwickshire. The service has been delivered by the third sector organisation Compass since the award of the current contract in November 2015.

Why We Are Consulting

The service has undergone significant change following the previous consultation and needs analysis work undertaken during 2014. We want to get feedback on the model of service delivery implemented since November 2015 to establish the impact of the changes and help shape service delivery in the future.

The current contract was awarded from 1st November 2015 for a period of 4 years. This work will inform the re-commissioning process that needs to begin in early 2019 in order to have a new contract in place when the current contract comes to an end on the 31st October 2019.

How to take part

Complete the online survey below.

You can also request additional copies of the questionnaire or ask for it in another format such as large print, through the same contact.

You can also respond in writing to phadmin@warwickshire.gov.uk or post your response to:

School Health & Wellbeing Service Consultation

Public Health Warwickshire, People Directorate

Warwickshire County Council

Saltisford Office Park, Ansell Way, Warwick  CV34 4UL

What Happens Next

This consultation has now closed.

Thank you to everyone who took the time to give us their views.

Feedback will be analysed and a report considered by Warwickshire County Council Cabinet in December 2018.

Areas

  • All Areas

Audiences

  • Anyone from any background

Interests

  • Social care
  • Health and wellbeing
  • Disabilities
  • Mental health
  • Schools and learning
  • Voluntary and third sector
  • Communities
  • Children and families
  • Early help
  • Young people
  • Children and families
  • Public health